Privacy Policy – Your Data Protection at ph961

1. Introduction and Scope

This Privacy Policy ("Policy") describes how ph961, operating at ph961.cam ("ph961", "we", "us", or "our"), collects, uses, discloses, and protects personal information from users ("you", "your", or "User") of our online gaming platform and associated services (collectively, the "Service" or "Platform"). This Policy applies to all information collected through our website, mobile applications, customer service communications, and any other interactions you have with ph961.

ph961 operates as an online casino and sports betting platform serving Filipino players throughout the Philippines. We are committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine privacy laws, as well as international data protection standards where relevant. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of ph961 services.

By creating an account, accessing our Platform, or using any ph961 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Policy, you should not access or use ph961 services.

2. Information We Collect

ph961 collects various types of information to provide, maintain, improve, and secure our services. The categories of personal information we collect include:

2.1 Information You Provide Directly

When you register for a ph961 account or use our services, you voluntarily provide us with personal information, including:

• Account Registration Data: Full name, date of birth, gender, email address, mobile phone number, residential address, and chosen username and password;
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, national ID, or other valid ID), proof of address documents (utility bills, bank statements), and photographs for identity verification purposes;
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account details, transaction history, deposit and withdrawal records, and payment verification documents;
• Communications Data: Information contained in correspondence with our customer support team, live chat transcripts, email communications, feedback submissions, and survey responses;
• Responsible Gaming Data: Self-imposed deposit limits, loss limits, session time limits, self-exclusion preferences, and responsible gaming questionnaire responses.

2.2 Information Collected Automatically

When you access or use ph961 services, we automatically collect certain information about your device and usage patterns, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings;
• Usage Data: Pages visited, games played, betting history, login times, session duration, features accessed, search queries, and navigation patterns within the Platform;
• Location Data: IP address, geographic location data derived from IP address, and GPS location data (if you grant permission on mobile devices) to verify your physical location within the Philippines as required by gaming regulations;
• Technical Data: Log files, error reports, performance data, browser cookies, pixel tags, and similar tracking technologies that help us understand how you interact with our Platform;
• Gaming Data: Game preferences, betting patterns, win/loss records, bonus usage, tournament participation, and other gameplay statistics used to enhance your gaming experience and detect irregular patterns.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction verification data from GCash, PayMaya, banks, and other payment processors;
• Identity Verification Services: Verification results from third-party identity authentication services we use to confirm your identity and prevent fraud;
• Gaming Software Providers: Game outcome data, RNG results, and gameplay statistics from our licensed gaming software partners;
• Regulatory Authorities: Information received from PAGCOR or other gaming regulatory bodies as part of compliance requirements;
• Marketing Partners: Information from affiliate marketing partners regarding how you discovered ph961 (only if you came through an affiliate link).

3. How We Use Your Information

ph961 uses the collected personal information for various legitimate business purposes, including:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your ph961 account;
• Processing your gaming transactions, deposits, and withdrawals;
• Providing access to our games, betting markets, and platform features;
• Delivering customer support and responding to your inquiries;
• Managing your preferences, settings, and communication choices;
• Administering bonuses, promotions, tournaments, and loyalty programs.

3.2 Verification and Security

• Verifying your identity, age (21+ requirement), and location within the Philippines;
• Preventing fraud, money laundering, underage gambling, and other illegal activities;
• Detecting and preventing unauthorized access, account takeovers, and security breaches;
• Monitoring for suspicious betting patterns, bonus abuse, and terms violations;
• Complying with anti-money laundering (AML) and know-your-customer (KYC) obligations;
• Protecting the integrity of our games and preventing cheating or collusion.

3.3 Regulatory Compliance

• Meeting obligations under Philippine gaming regulations and PAGCOR requirements;
• Complying with the Data Privacy Act of 2012 and other applicable laws;
• Responding to lawful requests from government authorities, law enforcement, and regulatory bodies;
• Maintaining records required by gaming licenses and regulatory frameworks;
• Reporting suspicious activities to appropriate authorities when legally required.

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience;
• Personalizing game recommendations based on your gaming preferences;
• Conducting research and analytics to develop new features and services;
• Testing new platform features, games, and payment methods;
• Optimizing platform performance, load times, and mobile responsiveness;
• Understanding how Filipino players interact with different platform features.

3.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications (with your consent);
• Providing updates about new games, features, and platform enhancements;
• Delivering transactional communications related to your account and gaming activity;
• Sending responsible gaming reminders and self-limitation notifications;
• Communicating important policy updates, terms changes, and service announcements.

3.6 Responsible Gaming

• Implementing and enforcing deposit limits, loss limits, and session time limits you set;
• Monitoring for problem gambling indicators and concerning behavioral patterns;
• Providing responsible gaming tools and self-exclusion options;
• Complying with responsible gaming requirements under Philippine gaming regulations;
• Maintaining records related to responsible gaming interventions and self-exclusions.

4. Legal Bases for Processing (Where Applicable)

Where required by applicable data protection laws, ph961 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you to provide gaming services;
• Legal Obligation: Processing required to comply with Philippine laws, gaming regulations, AML/KYC requirements, and regulatory directives;
• Legitimate Interests: Processing necessary for our legitimate business interests in operating a secure, fair gaming platform, preventing fraud, improving services, and managing customer relationships;
• Consent: Processing based on your explicit consent, particularly for marketing communications and certain optional data uses;
• Vital Interests: Processing necessary to protect your vital interests or those of another person in emergency situations.

5. How We Share Your Information

ph961 does not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks) for transaction processing;
• Gaming software providers for game delivery and outcome determination;
• Identity verification services for KYC/AML compliance;
• Cloud hosting providers for data storage and platform infrastructure;
• Customer service platforms for support ticket management;
• Analytics providers for usage analysis and platform optimization;
• Marketing service providers for email delivery and promotional communications (with your consent).

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Regulatory and Legal Requirements

We may disclose your information to regulatory authorities, government agencies, and law enforcement when:

• Required by Philippine law or regulation;
• Responding to valid legal processes such as subpoenas or court orders;
• Necessary to comply with gaming license requirements and PAGCOR directives;
• Reporting suspicious activities related to money laundering or fraud;
• Protecting our legal rights, property, or safety, or that of our users or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for specific purposes not otherwise described in this Policy.

6. Data Security

ph961 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: SSL/TLS encryption for all data transmitted between your device and our servers; AES-256 encryption for sensitive data at rest;
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal information on a need-to-know basis;
• Secure Infrastructure: Industry-standard firewalls, intrusion detection systems, and network security protocols protecting our servers and databases;
• Payment Security: PCI-DSS compliant payment processing; we do not store complete credit card numbers or CVV codes;
• Regular Audits: Periodic security assessments, vulnerability testing, and third-party audits of our security practices;
• Employee Training: Regular data protection and security training for all personnel with access to personal information;
• Incident Response: Comprehensive incident response procedures for detecting, containing, and responding to potential security breaches.

While we implement strong security measures, no method of transmission over the Internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized account access.

7. Data Retention

ph961 retains your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Active Accounts: Personal information is retained for the duration of your active account relationship with ph961;
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with regulatory requirements, resolve disputes, and prevent fraud;
• Transaction Records: Financial transaction records are retained for seven (7) years in accordance with Philippine tax and financial regulations;
• Responsible Gaming Records: Self-exclusion records are retained permanently to prevent excluded users from reopening accounts;
• Marketing Data: Marketing communications data is retained until you withdraw consent or request deletion, after which it is removed from active marketing systems;
• Legal Matters: Information related to legal proceedings, disputes, or regulatory investigations is retained until the matter is resolved and applicable statute of limitations periods have expired.

After applicable retention periods expire, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. These rights include:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Privacy Officer. We will provide the information in a commonly used electronic format within thirty (30) days of your verified request.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your ph961 account settings, or contact customer support for assistance with corrections.

8.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

8.4 Right to Object

You have the right to object to certain processing of your personal information, including processing for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

8.6 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Right to Lodge a Complaint

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other applicable data protection authority.

To exercise any of these rights, please contact our Data Privacy Officer at the contact details provided in Section 12 of this Policy. We will respond to verified requests within the timeframes required by applicable law.

9. Cookies and Tracking Technologies

ph961 uses cookies, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. The types of cookies we use include:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account authentication, and security. These cookies cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect anonymous data about how you use our Platform to help us improve performance and user experience.	Up to 2 years
Functionality Cookies	Remember your preferences, settings, and choices to provide a personalized experience.	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver relevant advertising and measure campaign effectiveness (with your consent).	Up to 13 months

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some Platform features. Most browsers allow you to view, manage, and delete cookies. For more information, visit your browser's help documentation.

10. Children's Privacy

ph961 services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification measures to prevent underage access.

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will take immediate steps to delete such information from our systems and permanently block the account. Parents or guardians who believe their child has provided personal information to ph961 should contact us immediately so we can remove the information.

11. International Data Transfers

ph961 primarily operates within the Philippines and stores data on servers located in the Philippines. However, some of our service providers and technology partners may be located in other countries. When we transfer personal information outside the Philippines, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring recipients to provide adequate data protection;
• Verification that the recipient country provides adequate data protection standards;
• Implementation of technical and organizational security measures for international transfers.

By using ph961 services, you consent to the transfer of your information to countries outside the Philippines where necessary to provide our services.

12. Contact Information and Data Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Privacy Officer:

• Email: [email protected] (Subject line: Privacy Inquiry)
• Customer Support: Available 24/7 via live chat on the ph961 Platform
• Response Time: We aim to respond to all privacy inquiries within five (5) business days

For general customer service inquiries unrelated to privacy matters, please use our standard customer support channels available through the Platform.

13. Changes to This Privacy Policy

ph961 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by:

• Posting the updated Policy on the ph961 Platform with a revised "Last Updated" date;
• Sending email notification to your registered email address at least seven (7) days before the changes take effect;
• Displaying a prominent notice on the Platform homepage for a reasonable period;
• Requesting your consent where required by applicable law for certain types of changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of ph961 services after changes become effective constitutes acceptance of the revised Privacy Policy, unless otherwise required by law.

14. Commitment to Filipino Players

As a gaming platform dedicated to serving Filipino players, ph961 is committed to maintaining the highest standards of data privacy and security. We understand the trust you place in us when sharing your personal information, and we take that responsibility seriously. Our privacy practices are designed to comply with Philippine laws, respect Filipino cultural values regarding privacy, and provide transparency in how we handle your data.

We continuously invest in security technologies, train our staff on data protection best practices, and work with reputable service providers who share our commitment to protecting user privacy. Your gaming experience at ph961 is built on a foundation of trust, security, and respect for your personal information.